Privacy Policy

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Effective Date: August 27, 2025

Home Shield USA LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with us through SMS or other communication channels.

📋 Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details.

• Service Information: Details related to your home protection needs, service inquiries, and preferences.

• Technical Data: IP address, browser type, device information, and usage data collected via cookies or analytics tools.

📲 SMS Communications

By providing your phone number, you consent to receive SMS messages from Home Shield USA LLC related to your inquiries, service updates, promotions, and account notifications.

• Message Frequency: Varies based on your interaction with our services.

• Opt-Out: You may opt out of SMS communications at any time by replying “STOP” to any message.

• No Resale of Data: We do not sell, rent, or share your phone number or SMS-related data with third parties for marketing purposes.

🔐 How We Use Your Information

We use your information to:

• Respond to inquiries and provide requested services

• Send service-related updates

• Improve our website and customer experience

• Comply with legal obligations

🤝 Sharing of Information

We may share your information with trusted service providers who assist us in operating our website and delivering services. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We do not sell or rent your personal information—including phone numbers—to third parties for the purposes of marketing.

🍪 Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. You can adjust your browser settings to refuse cookies, though some features may not function properly.

🔄 Your Choices

You may:

• Update or correct your personal information by contacting us

• Opt out of promotional emails or SMS messages

• Request deletion of your data, subject to legal and operational requirements

📞 Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Home Shield USA LLC

Email: support@home-shield-usa.com

Phone: 888-421-5994